Douglas Golden's Resume (Last updated November 29th 2007)

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DOUGLAS GOLDEN

Phoenix 85044

www.douglasgolden.com

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CONTACT INFORMATION 
Please use the contact feature above

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KEYWORDS 
Project Management, Process Analysis, BPM, Business Rules

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OBJECTIVE 
To lead an organization towards efficient and effective process change as a project manager or business analyst.

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WORK EXPERIENCE 

November 2007 - Present

Phoenix, AZ

Senior Systems Analyst, University of Phoenix, Information Technology
  • Gather and manage requirements for enterprise Documentum project.
  • Analyze and reengineer business processes.
  • Participate in strategy meetings.

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March 2004 - November 2007

Phoenix, AZ

Senior Systems Analyst/Process Architect, University of Phoenix, University Services
  • Analyze and reengineer mission critical processes.
  • Facilitate business meetings.
  • Serve as liaison between business and technology groups.
  • Gather and update business rules.
  • Completed Management Development Program

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April 2002 - March 2004

Northbrook, IL / Charlotte, NC

Vice President of Document Solutions / Document Solution Manager, Prizm Technologies
  • Developed business solutions, processes, and implementation methodologies for law firms
  • Managed the conversion and automation of 20,000 law firm documents.
  • Managed project resources, timelines, budget.
  • Participated on the management team of a multimillion dollar process reengineering project.
  • Managed a team of 17 analysts.

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August 2000 - April 2002

Bannockburn, IL

Senior Consultant, Open Text Corporation
  • Wrote functional and technical specifications for customers.
  • Configured and installed Imaging/Workflow software for customers.
  • Facilitated meetings with customers to gather process and system requirements.
  • Wrote and presented training materials to end-users.
  • Managed projects
  • Provided innovative document imaging solutions in the areas of Accounting, University Admissions, Procurement, and Contracts departments.

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May 1999 - August 2000

Phoenix, AZ

Lead Business and Workflow Analyst, University of Phoenix, University Services
  • Reengineered and implemented new processes
  • Implemented and managed implementation and maintenance of an enterprise workflow and imaging system.
  • Managed an interdepartmental team consisting of technical, functional, and managerial roles.
  • Developed workflow and imaging solutions for a large admissions, department.
  • Served as liaison between internal clients and software provider.


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May 1998 - May 1999

Phoenix, AZ

Project Manager, University of Phoenix, Academic Affairs
  • Managed the development, revision, and general maintenance of over 100 professional development courses.
  • Managed over 10 concurrent projects.
  • Hired course developers and drafted contracts.
  • Developed and implemented a new proposal process.

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EDUCATION 

Arizona State University, Tempe, AZ, August 1995 - August 1997

MA in Communication Studies, 3.9/4.0 Grade Point Average

 

University of Illinois at Urbana/Champaign, Urbana, Illinois, August 1989 - May 2003

BA in Rhetoric, 4.6/5.0 Grade Point Average

 

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NON-DEGREE COURSE WORK 
Project Management (University of Phoenix)
International Business (University of Phoenix)
Economics (University of Phoenix)
Human Resources Management (University of Phoenix)

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CERTIFICATIONS 
BPM Certificate Practitioner (CPM-P) Designate
Project Management Professional Designate
Management Development Program Graduate (Apollo Group)

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SKILLS AND TRAINING 
Business Process Management
Project Management Training (70 hours)
Business Rules Analyst Training
Microsoft Project Training
Business Process Management Notation (BPMN)
Ethnography and interview research experience
Visual Basic Training
MS Office (Word, Excel, Access, PowerPoint, Visio)
Advanced Presentation Skills
HotDocs Document Automation Training
Intercultural communication training
Livelink Training

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TEACHING EXPERIENCE 
University of Phoenix
Instructor - "Introduction to Effective Written Communication" (2006-Present)
Wrote syllabus, facilitated workshops, and administered all grades.

Arizona State University
Instructor - "Public Speaking" (1996 - 1997)
Developed syllabus and overall course structure and administered all grades.

Facilitator - Diversity Training (1997)
Co-Facilitated inter-group dialogue workshops.

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