Douglas Golden's Resume

Douglas Golden	www.douglasgolden.com
Phoenix 85044

Keywords
Project Management, Process Analysis, BPM, Innovation, Solutions Development, Balanced Scorecard

Objective
To lead an organization through innovative design and process change as a process architect, project manager, or business analyst.

Education

MA in Communication Studies	August 1995 - August 1997
Arizona State University, Tempe, AZ 3.9/4.0 Grade Point Average

BA in Rhetoric	August 1989 - May 2003
University of Illinois at Urbana/Champaign, Urbana, Illinois 4.6/5.0 Grade Point Average

Non-Degree Course Work
Project Management (University of Phoenix) International Business (University of Phoenix) Economics (University of Phoenix) Human Resources Management (University of Phoenix) Problem Based Learning (University of Phoenix)

Work Experience

Director of Process and Technology Solutions	Feb. 2009 - Present
Apollo Group, External Affairs

Implementing Balanced Scorecard for Community Investment and other departments.

Managing strategy of Community Investment, Public Relations, and Scholarship websites

Designing and implementing Sharepoint and Salesforce solutions.

Designing and implementing process improvements for External Affairs departments

Overseeing the development of reports and dashboards for External Affairs.

Liaising between business stakeholders, Business Intelligence, and IT departments.

Overseeing the intranet presence of External Affairs (5 departments)

Senior Solutions Analyst	November 2007 - February 2009
Apollo Group, Information Technology, Phoenix, AZ

Analyze and reengineer business processes.

Participate in strategy meetings.

Develop and implement internal processes

Gather and manage requirements for enterprise Documentum project.

Senior Systems Analyst/Process Architect	March 2004 - November 2007
Apollo Group, University of Phoenix, Phoenix, AZ

Analyzed and reengineered mission critical processes.

Facilitated business meetings.

Served as liaison between business and technology groups.

Gathered and update business rules.

Completed Management Development Program

Vice President of Document Solutions / Document Solution Manager	April 2002 - March 2004
Prizm Technologies, Northbrook, IL / Charlotte, NC

Developed business solutions, processes, and implementation methodologies for law firms

Managed the conversion and automation of 20,000 law firm documents.

Managed project resources, timelines, budget.

Participated on the management team of a multimillion dollar process reengineering project.

Managed a team of 17 analysts.

Senior Consultant	August 2000 - April 2002
Open Text Corporation, Bannockburn, IL

Provided innovative document imaging solutions in the areas of Accounting, University Admissions, Procurement, and Contracts departments.

Wrote functional and technical specifications for customers.

Configured and installed Imaging/Workflow software for customers.

Facilitated meetings with customers to gather process and system requirements.

Wrote and presented training materials to end-users.

Managed projects for Fortune 500 clients

Lead Business and Workflow Analyst	May 1999 - August 2000
Apollo Group, University of Phoenix, University Services, Phoenix, AZ

Reengineered and implemented new processes

Implemented and managed implementation and maintenance of an enterprise workflow and imaging system.

Managed an interdepartmental team consisting of technical, functional, and managerial roles.

Developed workflow and imaging solutions for a large admissions, department.

Served as liaison between internal clients and software provider.

Project Manager	May 1998 - May 1999
Apollo Group, University of Phoenix, Academic Affairs, Phoenix, AZ

Managed the development, revision, and general maintenance of over 100 professional development courses.

Managed over 10 concurrent projects.

Hired course developers and drafted contracts.

Developed and implemented a new proposal process.

Certifications
BPM Certificate Practitioner (CPM-P) Designate Management Development Program Graduate (Apollo Group) Certified Scrum Master (Apollo Group)

Skills and Training

Business Process Management (over 120 hours)
Project Management Training (over 70 hours)
Salesforce (Force.com development and admin)
Sharepoint (CEWP, DVWP, Administration)
Advanced Presentation and Facilitation Skills
Scrum Master
Business Rules Analyst Training
Microsoft Project Training
Ethnography and interview research experience
Visual Basic Training
MS Office (Word, Excel, Access, PowerPoint, Visio)
HotDocs Document Automation Training
Intercultural communication training

Teaching Experience

University of Phoenix
Instructor - "Introduction to Effective Written Communication" (2006-2007)
Wrote syllabus, facilitated workshops, and administered all grades.

Arizona State University
Instructor - "Public Speaking" (1996 - 1997)
Developed syllabus and overall course structure and administered all grades.

Facilitator - Diversity Training (1997)
Co-Facilitated inter-group dialogue workshops.