Douglas Golden's Resume (Last updated April 28th 2009)

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DOUGLAS GOLDEN

Phoenix 85044
www.douglasgolden.com

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KEYWORDS 
Project Management, Process Analysis, BPM, Innovation

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OBJECTIVE 
To lead an organization through innovative design and process change as a project manager or business analyst.

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EDUCATION 

Arizona State University, Tempe, AZ, August 1995 - August 1997

MA in Communication Studies, 3.9/4.0 Grade Point Average

 

University of Illinois at Urbana/Champaign, Urbana, Illinois, August 1989 - May 2003

BA in Rhetoric, 4.6/5.0 Grade Point Average

 

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NON-DEGREE COURSE WORK 
Project Management (University of Phoenix)
International Business (University of Phoenix)
Economics (University of Phoenix)
Human Resources Management (University of Phoenix)
Problem Based Learning (University of Phoenix)

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WORK EXPERIENCE 

Apollo Group, Information Technology, Phoenix, AZ

November 2007 - Present

Senior Solutions Analyst
  • Analyze and reengineer business processes.
  • Participate in strategy meetings.
  • Develop and implement internal processes
  • Gather and manage requirements for enterprise Documentum project.

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University of Phoenix, University Services, Phoenix, AZ

March 2004 - November 2007

Senior Systems Analyst/Process Architect
  • Analyzed and reengineered mission critical processes.
  • Facilitated business meetings.
  • Served as liaison between business and technology groups.
  • Gathered and update business rules.
  • Completed Management Development Program

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Prizm Technologies, Northbrook, IL / Charlotte, NC

April 2002 - March 2004

Vice President of Document Solutions / Document Solution Manager
  • Developed business solutions, processes, and implementation methodologies for law firms
  • Managed the conversion and automation of 20,000 law firm documents.
  • Managed project resources, timelines, budget.
  • Participated on the management team of a multimillion dollar process reengineering project.
  • Managed a team of 17 analysts.

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Open Text Corporation, Bannockburn, IL

August 2000 - April 2002

Senior Consultant
  • Provided innovative document imaging solutions in the areas of Accounting, University Admissions, Procurement, and Contracts departments.
  • Wrote functional and technical specifications for customers.
  • Configured and installed Imaging/Workflow software for customers.
  • Facilitated meetings with customers to gather process and system requirements.
  • Wrote and presented training materials to end-users.
  • Managed projects

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University of Phoenix, University Services, Phoenix, AZ

May 1999 - August 2000

Lead Business and Workflow Analyst
  • Reengineered and implemented new processes
  • Implemented and managed implementation and maintenance of an enterprise workflow and imaging system.
  • Managed an interdepartmental team consisting of technical, functional, and managerial roles.
  • Developed workflow and imaging solutions for a large admissions, department.
  • Served as liaison between internal clients and software provider.

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University of Phoenix, Academic Affairs, Phoenix, AZ

May 1998 - May 1999

Project Manager
  • Managed the development, revision, and general maintenance of over 100 professional development courses.
  • Managed over 10 concurrent projects.
  • Hired course developers and drafted contracts.
  • Developed and implemented a new proposal process.

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CERTIFICATIONS 
BPM Certificate Practitioner (CPM-P) Designate
Management Development Program Graduate (Apollo Group)

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SKILLS AND TRAINING 
Business Process Management (120 hours)
Project Management Training (70 hours)
Business Rules Analyst Training
Microsoft Project Training
Ethnography and interview research experience
Visual Basic Training
MS Office (Word, Excel, Access, PowerPoint, Visio)
Advanced Presentation Skills
HotDocs Document Automation Training
Intercultural communication training

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TEACHING EXPERIENCE 
University of Phoenix
Instructor - "Introduction to Effective Written Communication" (2006-2007)
Wrote syllabus, facilitated workshops, and administered all grades.

Arizona State University
Instructor - "Public Speaking" (1996 - 1997)
Developed syllabus and overall course structure and administered all grades.

Facilitator - Diversity Training (1997)
Co-Facilitated inter-group dialogue workshops.

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